• When do I pay my deductible and/or co-insurance?

    Any deductible, coinsurance, and/or your share of cost is collected at the time services are rendered. We make an estimation of your share of cost based on what we know about your insurance plan coverage.  Our estimation may be more or less or exactly correct. We will match the amount you have already paid with your Explanation of Benefits sent to us by your insurance company and bill you any remaining balances. 

  • Will my insurance carrier cover my procedure?

    Insurance benefits vary among dental plans.  If requested and as a favor to our patients, we will contact your insurance provider regarding specific procedures. There is no guarantee of coverage over the phone until you have received your Explanation of Benefits. It is up to your insurance company to decide on coverage.  We strongly recommend you contact your insurance company to find out about your coverage so there are no surprises. 

  • Why does my insurance coverage change?

    Every patient elects his or her own insurance coverage and dental plan. A dental plan and its benefits can change year to year based on your employer and/or what a patient may elect.  For those patients with dental plans through their employer, changes to your selected plan may result from negotiations by your employer.

  • How does Suelene Y. Chen, DDS, Inc. work with my insurance?

    Suelene Y. Chen DDS, Inc. is contracted with many PPO dental plans. You can check with your insurance provider and our staff to see if we are an in-network provider of your insurance.  As a benefit to our patients, we will assist you in billing your insurance for most procedures rendered at our office.  Your insurance coverage and any payments by your insurance company are between you and your insurance company.    

  • What are Sealants?

    Sealants are protective coatings for your permanent teeth.  They fill in the grooves and surfaces of your molars to prevent any food particles from getting stuck in your child's teeth.

  • Why are X-rays necessary?

    Pediatric dentists use X-rays as a preventive measure in order to see decay that may not be able to be seen with the human eye.  The age at which X-rays are taken is unique and customized towards a child's personal oral health. 

  • Are dental X-rays safe?

    There is very little risk in dental X-rays. Pediatric dentists are careful to minimize the amount of radiation exposure.   

  • What should I do in a dental emergency?

    As in all emergency situations, it is in the best interest of your child to remain calm. If the affected area is directly concerning your child's teeth or mouth, please contact our offices as soon as possible.  Often times, when it comes to a dental emergency, the Dentist is the one that will be best able to assist your child.  Often a physician or emergency room will refer you back to your Dentist if the affected area is your teeth. 

  • How can parents help prevent tooth decay?

    We strongly believe in preventive care and healthy habits in our practice. Children should see a dentist regularly so that a recommended program of care to include brushing, flossing and other treatments can be monitored. 

  • How often should my child see the pediatric dentist?

    Routine check up visits, done very 6 months is recommended in order to help prevent dental problems.  Every child's personal oral health is different and so your pediatric dentist can tell you when and how often your child should visit their pediatric dentist. 

  • What is the difference between a pediatric dentist and a family/children's dentist?

    Pediatric dentists are the "pediatricians" of the dental world. A pediatric dentist is a specialist with an additional 2-3 years of pediatric-focused training following a four-year dental school education.   Pediatric dentists are the primary and specialty oral care providers for infants, children, teens, and individuals with special needs. 

    At A Tooth Doctor for kids, we stay abreast of the many new developments and techniques specifically for children in dentistry. With that in mind, we want to help your child feel comfortable in their dental home and want to ensure that their interests are our number one priority. 

  • When should I take my child to the dentist for the first check-up?

    To prevent dental problems, you should bring your child to the see a pediatric dentist as their first tooth appears.  We often times see children even earlier than their first birthday.